Customer Service

We are a print on demand company and all products are made to order. We design in house, hire and use outsourced manufacturers to print our graphic designs for speed and quality. Some items will ship separately.
 

PROCESSING

Apparel takes 3-7  business days to create. In some cases, due to item back order, there may be a slight delay (usually of no more than 7 additional days).
 
Our Bags and Print All Over Items take 5 to 12  business days  to create and about 7 to 10 business days of traveling time. 
 
Once your order has shipped, you will receive your tracking number to the email you provided during check out.
 

SHIPPING

 We do not currently offer expedited shipping.
International customers can expect to receive their item(s) in 20 business days or less. We do not currently offer expedited shipping.
International customers are responsible for any duties associated with purchase.

Please note that US customers receive tracking via USPS. 
In instances where items used for printing are out of stock, information referencing delays will be posted on each individual item and/or emailed to the customer.
 

EXPEDITED SHIPPING

Expedited shipping is an option (on some products during check out), however, please note expedited shipping accelerates the shipping time, not the processing time. The expedited shipping time frame is between 3 to 5 business days. 
 

RETURNS

ALL SALES ARE FINAL however, Gamestriss Graphics will accept returns on items that were damaged upon receipt (damages include incorrect sizing from the warehouse/fulfillment center, faulty printing, tears/holes in item). All items will be replaced with the same item in the same color. No exceptions.
 
Printer issues such as print smudge etc., will require the garment to be washed and photo sent to info@gamestrissgraphics.com
 
We do not offer returns OR exchanges on items due to incorrect size chosen, change of heart on color (where applicable), etc. Please make sure that you use our sizing charts or contact us via email at info@gamestrissgraphics.com if you’re unsure before purchasing.
 
If an item is returned to our warehouse as undeliverable (due to, for example, incorrect address provided, a change in address before the order was shipped, etc.), the customer will be responsible for the shipping cost for reshipment. Please make sure that your mailing address is correct before processing an order. We only send to the address YOU provide during order processing.
 

ORDER CANCELATION

We will not cancel ANY order after receiving payment due to automatic production of merchandise.
 
ADDITIONAL

Please note that colors may not be exact, but extremely close, due to digital mockup limitations and varying screen resolutions. 

If for any reason there is a defect in our product, customer has approximately 10 (calendar) days from date of delivery confirmation to notify us of the defect. Please email info@gamestrissgraphics.com 

Additionally, we are NOT responsible for post office issues relating to lost/stolen packages and/or incorrect provided shipping addresses. For example, if your tracking number shows that your package was “successfully delivered” then it becomes the responsibility of the post office.